Total Valuable customer is not much, only 20% of the total existing customers. But on the other pihal, donations he gave to the company's revenue reached 80%. Do we want to waste them? Do we not want to enjoy a premium price on the product or service?
Get to know them more closely, gather information about them as much as possible, understand the needs and desires, and make your relationship to be customized, then you will secure your penjualana 80% target next year. Sesedehana huh? Of course not. We also need to think to enlarge the market base, by adding new customers through its projection and referrals. Simultaneously we also have to increase their spending rate from time to time, and also minimize the number of customers lost.
When NASA-USA started sending astronauts into space, they found that ordinary pen / ball point / pen, can not be used in zero gravity (because the ink can not flow down ..) To resolve this problem, there are 2 versions of the story. First, it takes a decade and 12 million dollars until they finally found a pen that can be used in graviatsi zero, in the inverted position, in the water, or in temperatures near freezing to 300 degrees Celsius. Second Version, NASA purchased from Fisher. Fisher takes approximately 2 years and ± 2 Million Dollars to create the same pen. Pens that cost only USD 50-75/pcs time.
Russia, at the time facing the same problem .....
they use a PENCIL!
How in your opinion? we certainly do not want to do such a silly instead. Things like this should underlying the way we solve a problem
I suddenly awakened to that if only I could transform myself from before, and I certainly could change my family and my city. In the end I'll change my country and I can change the entire world.
There's nothing we can change before we change ourselves. Could not we change ourselves before knowing oneself. Would not know myself before being able to accept yourself for what it is.
How to become someone who can perform in an efficient and effective leadership? Various books and literature have much to discuss this. But in this paper there are several components of a must-have for those eligible.
The following are the components that should have an effective leader and efficient. According to Ruth M. Tappen in the book "Nursing Leadership and Management: Concepts and Practice" (1995) 3th ed. is the Knowledge, Self Awareness, Communication, Energy, Goals and Action
KNOWLEDGE
A leader must have good knowledge about leadership and the science of his profession the scope of work consisting of cognitive knowledge and skill / skill. A leader will be confronted with certain situations where he must take the right decision in solve problems. The basis for making the right decision is the knowledge and critical thinking skills possessed.
Therefore, to become an effective leader who mampumengambil the right decision in a particular situation then the thirst to have knowledge about:
a. Leadership
A leader must know about the concept of basic human needs, motivation theory, the theory work in groups and behavioral sciences. With this knowledge it will be better able to understand the character of the fruit / subordinates and this can help leaders in determining what action should be done to subordinates for Facebook to affect motivation and behavior for Dapa work together to achieve goals.
A leader must also be aware of leadership styles appropriate for certain situations so that they can take the right attitude in certain situations. Leaders also must have a clear vision and must mensosialissikan and communicate that vision to subordinates so that subordinates work not by necessity but because they also wanted it.
Some people are born with talent and character of a leader, but the nature and character of leadership can be learned and trained to become leaders who efekif and efficient.
b. Knowledge of the scope of the profession
A leader must have good knowledge about the scope of the profession both cognitive knowledge and skill or skills so that he could be a role model and role model for subordinates, Dapa add dn give positive energy to subordinates in carrying out the task.
c. Critical thinking / critical thinking
A leader must have the ability to think critically in terms of making the right decisions for the benefit of clients and in providing direction to subordinates. The results from critical thinking will find new and more effective methods so that subordinates work bkan just mlakukan thing that has become routine but can try new things more positive.
SELF AWARENESS
Good leaders must know themselves well, beginning with evaluating the advantages and disadvantages held that the lack of it can be improved. It should also be an evaluation of the feelings and situation-related and coping mechanisms that do. Identification of coping is done and correct the destructive or maladaptive coping coping towards a constructive or no harm and hurt yourself and others.
With good self-awareness that we will realize that no human is perfect, everyone has the right to experience and express a sense of happy, sad, disappointed, happy, anxious nd so on. A good leader should be able to recognize the signs of this in his subordinates and was always trying to learn how to deal with the condition that there is a good way.
A good self-awareness will build a sense of empathy that will form a sense of closeness, trust with subordinates so that it will build a harmonious working atmosphere, mutual respect with subordinates to facilitate the cooperation in achieving goals. A good leader does not hesitate to ask for evaluations from subordinates about kepemmpinannya style and vice versa. Inputs which will serve as motivation for change towards a better self.
COMMUNICATIONS
Communication is the heart of leadership. A leader must have good communication skills to friends and subordinates because good communication is a strategy in influencing others.
Communication techniques that have owned them:
a. Active listening
A good leader would understand that listening to subordinates will make them feel appreciated and is a means to get feed back from them. Do clarification with the right questions and does not hurt to get accurate information in making decisions. Active listening will make the subordinate to express feelings so that the psychological needs can be met and at the same time reducing the anxiety she felt.
b. Develop direction / flow of information
Leaders must establish an effective communication channel so as to avoid any miscommunication between a good leader with subordinates, peers and subordinates with the patient. Therefore, good leaders must establish an atmosphere or flow of good communication at the time and did not meet face to face.
c. Assertive
A good leader must have the nature of subordinate assertive. Leaders must make time to receive input both from patients and from subordinates and vice versa. Inputs delivered in ways that build, clear, constructive and not hurt.
A good leader if it finds errors committed by subordinates do not remove the words that make subordinates feel so guilty and hurt him. A good feedback is to give wise words without hurting followed by the provision of information about what should be done
d. Give each other feedback
The team members or subordinates requires evaluation or feedback as well as a leader. Feedback serves to enhance self awareness / self-awareness to prevent negative assumptions against a person's behavior and for a guidance and motivation in the process of change towards the better.
e. Linking and networking
A leader must have a point and a clear and easy access both in obtaining the latest information and in communicating with professionals or other agencies that can help them work together in teams in menyelesikan an existing problem. Leaders must have extensive relationships with other professions to facilitate the cooperation
f. Communicating vision
A leader must have a clear vision and must mengkomnikasikan well to his subordinates. The ability to communicate the vision with good will to build motivation, cooperation, and provide good energy for work ntuk subordinates in achieving its objectives. Vision is clear and attractive will make subordinates are motivated to work not because of compulsion but because merteka also want that.
ENERGY
A leader must continually come up with good energy in the appearance and job. To have good energy and good spirit then a leader must have confidence and have a balanced life so that energy can be continuously maintained.
Energy or spirit which is owned by someone else will be transmitted keorang. Just as we can be sad with the sadness of others, we can portion to the happiness of others and we also have the spirit and full of energy because the environment of our friends too vigorously.
Leaders who are always seen the spirit in appearance and work will motivate subordinates to improve motivation and productivity of work. The energy possessed by a leader will affect the response against himself and his subordinates to work performed.
Goals / objectives
Goals are what will diralisasikan or direction to be achieved, the reason a person and is the motivation to do something / do certain pekejaan. A leader must have clear objectives which include What. Who, Why and How. These goals must then be communicated to subordinates so that they can accept, understand and agree that goal so it can be discussed together how to achieve them.
ACTION
A good leader is good at taking the right decision and action-oriented / action. To be able to take decisions and act well then a leader must have the knowledge, self-awareness, the ability to communicate well, energy, and clear objectives. A leader must be a good role model in the way of his leadership, the performance of duties as well as in building cooperation and work together with others including subordinates.
A leader must have the ability and high professional skill that is characterized by knowledge and good skills. Have good planning skills, coordination, evaluation and organization subordinate to the good as well as a support system and a good role model for subordinates.
A leader must always be full of spirit and has great energy so as to influence subordinates to increase productivity in the work. A good leader is always full of initiative and courage to take risks in implementing new things that are useful in simplify and accelerate the process of achieving goals and dare to face the other party that are inconsistent with it and determined fight for the truth he believed.
Of the six components that should have an effective leader on the later enhanced by Ruth M. Tappen in the book Essentials of nursing leadership and management.3th ed. (2004), that an effective leader must have a personal quality and the quality of the following behaviors:
Personal quality: integrity, dare to take risks, initiative, energy, optimistic, never give up (perseverance), balance, ability to deal with stress, and self-awareness and have the quality of behavior such as: Critical Thinking, Resolving the problem (solve problems), Respect / value people others, ability to communicate the good, Have a purpose and communicating the vision and enhance the ability of self and others.
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Reggae suatu genre musik yang berkembang di Jamaika. Reggae sendiri merupakan campuran dari aliran ska dan rocksteady. Musik reggae kombinasi musik tradisional Afrika, Amerika dan Blues serta lagu rakyat Jamaika. Reggae diketahui orang banyak sebagai musik rakyat Jamaika. Namun sebenarnya, berasal dari New Orleans, kota R & B (Rhythm and Blues). Musik ska, yang mempunyai pengaruh kuat pada reggae, juga berasal dari New Orleans. Musik-musik ini diperdengar dari siaran radio Amerika. Iringan gitar pas-pasan dan putus-putus merupakan interprestasi para musisi akan R & B yang populer di tahun 60an.
Lirik-liriknya biasanya berbicara tentang tradisi kritik sosial, namun tak jarang juga yang berbicara dengan tema yang lebih ringan dan pribadi seperti cinta dan bersosialisasi. Beberapa berupaya untuk meningkatkan kesadaran politik seperti mengkritik kapitalisme atau menginformasikan pendengarnya tentang topik yang kontroversional, misalnya saja apartheid. Ada banyak seniman yang memanfaatkan tema agama dalam musik mereka. Yang lainnya pada umumnya berbicara tentang sosial politik, nasionalisme kulit hitam, anti rasisme, anti kolonialisme, anti kapitalisme sampai kritik terhadap sistem politik.
Musisi asal Kingston Jamaica Bob Marley dianggap seperti nabi oleh pecinta musik reggae. Bob Marleylah yang mempopulerkan genre reggae di jagat industri musik dunia. Lirik lagu yang diciptakannya, memberikan inspirasi bagi banyak orang untuk berjuang dan bicara tentang perdamaian.
Musik reggae juga sampai berkembang ke Indonesia. Mulai populer tahun 1980, dengan munculnya band Reggae Abreso pada acara Reggae Night di Taman Impian Jaya Ancol. Tahun 1986 band yang personilnya pemuda asal Papua ini, performing di Christmas Island selama tiga bulan yang diprakarsai oleh Yorries Raweyai. Pada tahun 1984 Abreso masuk rekaman lagu-lagu reggae.
Masih di era tahun 1980-an, ada lagu “Dansa Reggae” yang dinyanyikan oleh Nola Tilaar dengan iringan musik oleh Willie Teuguh. Lagu ciptaan Melky Goeslaw itu adalah salah satu lagu reggae yang mengajak masyarakat dari berbagai latar belakang kultural ramai-ramai menikmati reggae. Dengar liriknya, “Orang Jawa bilang, ‘monggo dansa reggae’!”
Reggae timbul tenggelam di dunia musik Indonesia, namun tidak pernah hilang. Reggae kembali hidup ketika Steven & Coconut Treez mengeluarkan single Welcome To My Paradise. Berkat grup inilah reggae kembali berkumandang di radio. Banyak grup reggae yang masih berkibar di belantika musik Indonesia, seperti Tony Q – Rastafara, Black & Company, Souljah, Shagy Dog, dan The Babylonians.
Musik reggae memberikan pesan cinta dan kedamaian, sehingga ketika mendengarkan lagu-lagunya, serasa memberikan relaksasi. Dan yang terpenting, bahwa musik reggae selalu menghembuskan udara perdamaian dalam tiap-tiap liriknya.
Cerezo Osaka (JPN) – Arema Indonesia (IDN)
Nagai Stadium, Osaka
MD2 – Mar 16, 15:30
Arema Indonesia (IDN) – Jeonbuk Motors (KOR)
Kanjuruhan Stadium, Malang
MD3 – April 05, 15:30
Arema Indonesia (IDN) – Shandong Luneng (CHN)
Kanjuruhan Stadium, Malang
MD 4 – April 20, 15:30
Shandong Luneng (CHN) – Arema Indonesia (IDN)
Shandong Sports Centre, Jinan
MD 5 – May 03, 15:30
Arema Indonesia (IDN) – Cerezo Osaka (JPN)
Kanjuruhan Stadium, Malang
MD6 – May 10, 15:00
Jeonbuk Motors (KOR) – Arema Indonesia (IDN)
Jeonju World Cup Stadium, Jeonju
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